About dfine.io
What is dfine.io?
What is dfine.io?
dfine.io has two products. Streaming Classic streams your monitor live to clients in under a second. Review lets you upload a file, comment on the exact frame and share it for approval, and also runs live conferencing and HD or Premium livestreaming. See Welcome to pick the right one.
Which browsers and devices are supported?
Which browsers and devices are supported?
The latest Chrome and Safari, on both desktop and mobile.
Do the people I invite need an account?
Do the people I invite need an account?
- Streaming Classic
- Review
No. Viewers open your access link and watch in the browser. An account is only for people who manage streams.
Streaming Classic
What resolutions and codecs are supported?
What resolutions and codecs are supported?
HD up to UHD (4K), with H.264 and VP8 today. AV1 and H.265 are coming soon.
What is the latency?
What is the latency?
Under one second.
What bitrates are supported?
What bitrates are supported?
Up to 25 Mbit/s on ingest, with adaptive or constant bitrate. Your plan sets the maximum, and a stream above it is paused automatically. For good quality we recommend at least 3500 kbit/s.
What hardware do you recommend?
What hardware do you recommend?
dfine.io is hardware independent. OBS is our recommended software encoder. Many devices also work, such as NDI sources, TeraDek Slice and Bolt, AJA HELO, Blackmagic ATEM and WebPresenter, and the Kiloview E1. See Compatibility.
Where do I find the ingest URL and stream key?
Where do I find the ingest URL and stream key?
Open Settings, Ingest for the ingest URL, and open a stream slot for its key. See Where do I find the ingest server URL? and Where do I find the stream key?.
How do I set up OBS?
How do I set up OBS?
Install OBS, import our profile, then enter your ingest URL and stream key. See Install the OBS profile and OBS settings (RTMPS).
Why is my stream blocked?
Why is my stream blocked?
A stream is paused automatically when the ingest bitrate is higher than your plan allows. Lower the bitrate within your plan, then unblock and restart it from the dashboard. See The stream is jittering and Ingest does not work.
Can I play the stream back to a reference monitor?
Can I play the stream back to a reference monitor?
Yes. Activate the monitor link in the stream settings, generate a link and play it out in OBS. See Blackmagic SDI monitoring.
Are you TISAX certified?
Are you TISAX certified?
As a software provider we are not certified ourselves, because we do not run the data center. We can run your streams on TISAX certified servers in Frankfurt through our partnership with Google, offered as an optional upgrade. You can also run a streaming server on premises.
Review
Which file types can I upload?
Which file types can I upload?
Almost any video, image or audio file. Everyday formats like MP4, MOV, JPG, PNG and WAV play right in the browser. Professional and design formats, for example R3D, ARI, EXR, DPX, PSD, HEIC and camera RAW, plus PDF and office files, are stored for download instead of browser preview. See Compatibility.
How large can a file be?
How large can a file be?
Up to 50 GB per file, and up to 250 files per upload. Larger files are uploaded in parts automatically, so a short connection drop does not restart the whole upload.
What is the difference between Original and Optimized?
What is the difference between Original and Optimized?
The original is your uploaded file at full quality. The optimised version is a lighter copy we create for smooth playback. You can switch between them in the preview.
How much storage do I get?
How much storage do I get?
Storage and the number of files depend on your plan. The free plan includes a small amount for trying things out, and paid plans add much more. See Plans and billing.
How long do share links last?
How long do share links last?
How do I control who can open a link?
How do I control who can open a link?
A share link can be open to anyone with the link, or protected with a password. You can also set what recipients are allowed to do, and turn a link off at any time from Shared Access.
Can I protect single folders?
Can I protect single folders?
Yes. You can set a password on a folder so only people with the password can open it. A forgotten folder password cannot be recovered, but a project owner can remove the protection and set a new one.
Security and account
Which protocols and encryption do you use?
Which protocols and encryption do you use?
- Streaming Classic
- Review
Ingest runs over RTMPS with SSL. Playout runs over WebRTC with SSL and TLS, AES 256 and DTLS encrypted streaming.
Where is my data stored?
Where is my data stored?
In Germany, inside the European Union. For streaming you can also choose TISAX certified servers in Frankfurt or an on-premises server.
How do I turn on two factor authentication?
How do I turn on two factor authentication?
Turn on 2FA in your security settings with a mobile authenticator app such as Google Authenticator.
Can I pause or cancel my subscription?
Can I pause or cancel my subscription?
You can cancel any time before the current period ends, and your plan stays active until then. Billing belongs to the account owner.
How do I contact support?
How do I contact support?
Write to support@dfine.io or use the contact page. You can also join us on Slack.