Conferencing is not available
Conferencing is not available
Conferencing is part of a paid plan. Without it you see “Conferencing module not active” or “Conferencing not available”. See Plans and billing.
Others cannot see or hear me
Others cannot see or hear me
Allow the browser to use your camera and microphone when asked, then check you are not muted and the camera is on. If “Failed to join meeting” appears, check the invite link and try again.
View only. Ask the moderator for control.
View only. Ask the moderator for control.
You joined with view only permission. Ask the moderator in the room to give you control so you can take part.
The meeting password is wrong
The meeting password is wrong
A protected room shows “Invalid password” when the entry does not match. Re-enter the password, or ask the host for the correct one.
The room is full
The room is full
“Plan limit exceeded: maximum X participants allowed.” means the room reached its size. Note that each live stream counts as one participant. End some sessions, or ask the owner to upgrade.
'Livestreaming is not included in your plan.'
'Livestreaming is not included in your plan.'
Livestreaming is a separate, metered feature. With an RTMPS encoder the message reads “RTMPS livestreaming is not included in your plan.” Upgrade to a plan that includes it.
'Free plan is limited to 3 rooms. Upgrade to create more.'
'Free plan is limited to 3 rooms. Upgrade to create more.'
The free plan carries up to three rooms. Reuse the rooms you have, or upgrade to add more.
'You've used your 20 min of free streaming.'
'You've used your 20 min of free streaming.'
The free plan includes 20 minutes of room time in total, summed across all your rooms. Time in a room counts even when nothing is streamed. Upgrade so your viewers can join your live streams again.
Still stuck?
Write to support@dfine.io and we will help you out.