Getting in
'Wrong login credentials. Access denied.'
'Wrong login credentials. Access denied.'
The code, link or password is wrong. Ask the stream owner for the right invitation. A confidential access has its own password per viewer.
'Please enter password to log in.'
'Please enter password to log in.'
The link is a protected access and needs a password too. Use the email and password from the invitation.
'This access is not active yet, or has expired.'
'This access is not active yet, or has expired.'
The access has a start and an end time. Wait until it starts, or ask the owner for a new access.
'The access is deactivated.'
'The access is deactivated.'
The owner turned the access off and can turn it on again.
'Please enter your name.'
'Please enter your name.'
Enter a name with at least two characters.
The room is full
The room is full
“The maximum viewer count per stream reached.” or “…per stream access reached.” means the viewer limit of the plan or the access is used up. Wait for someone to leave, or ask the owner to raise it.
Blocked by country
Blocked by country
“This session is restricted to specific countries.” means geo blocking is on, and the owner can allow your country. “Your location could not be verified…” means a VPN or company network hides your location. Connect over a normal internet connection.
'Access denied. This invitation is bound to a different network.'
'Access denied. This invitation is bound to a different network.'
A confidential access locks to the network of the first login. Use that network, or ask the owner to reset the IP of your access.
Watching
'The stream is currently offline.'
'The stream is currently offline.'
The encoder is not live yet. Refresh once the owner starts the stream.
'Your local connection to the server was lost.'
'Your local connection to the server was lost.'
Your connection dropped. Refresh the page or rejoin, and check your network.
The picture does not play
The picture does not play
Use the latest Chrome or Safari, on desktop or mobile.
The colours look wrong
The colours look wrong
Turn off True Tone, Night Shift and auto-brightness. See See colour correctly.
Still stuck?
Write to support@dfine.io and we will help you out.