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Signing in

Sign-in, passkeys and single sign-on run through Clerk, our identity provider, so an error on that screen comes from Clerk. If a passkey fails on your device, use email and password, and reset the password from the same screen.
A guest who comments at a share gets a code by email. Check the spam folder and request a new one, about once a minute. Asking too often shows “Too many requests. Please wait.”, and too many wrong codes “Too many attempts. Please wait.”
After inactivity you see “Session expired. You have been logged out.” Set the timeout from 15 minutes to 24 hours under Settings, Security. A warning comes two minutes before the session ends.

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Plans and limits

The activity log needs a paid plan. You read “Upgrade your plan to view Activity Logs”, or in an organisation “Activity Logs are not available in your organization’s plan. Contact your organization owner.”
A subscription belongs to one user account. Working alone, that is yours. In an organisation it is the owner’s, and only the owner can change plan or payment. See Where do I find my plan and invoices?
You see “Plan limit reached. Please contact the project owner.” or, in an organisation, “Plan limit reached. Please contact your organization owner.” The owner sees the exact overage and can remove seats or upgrade.

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Folder passwords

A folder password cannot be recovered. The account owner can reset the default folder password under Settings, Security, which clears it across their projects. Folders with their own password are not covered.
“Protected folders will become accessible without password, including public shares.” The switch skips the password prompt and deletes no password. Turn it on again and every folder asks again.

Still stuck?

Write to support@dfine.io and we will help you out.