Streaming from dfine.io Studio

Find your symptom below. Studio names most problems in the line under Start Streaming or in the status bar.

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Start Streaming stays grey

Add the stream key to start. Paste the key first. For Streaming Classic it reads Add the server URL and stream key to start. Fix the server URL to start. The URL does not start with rtmps://, and Studio shows Only RTMPS works here. Copy the RTMPS URL from your stream again. Switch to another source to start the stream. The Playout row is on air. Click a source row. The room is locked. A locked Review room refuses every stream until the host opens it again.

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The stream is refused

dfine.io Review refused the stream. You pasted the key of an RTMPS source. Create a WHIP source in the room, or use Quick Create, and paste its key. Keep Bitrate at or below what your room or plan allows, see Stream settings.

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A plug-in row reads Plug-in not connected

The host was running during the install. Quit Premiere Pro, After Effects or Resolve completely and start it again. Premiere Pro or After Effects: Mercury Transmit is off. Tick Enable Mercury Transmit and dfine.io Transmit. See Premiere Pro or After Effects. DaVinci Resolve: the free version. OpenFX plug-ins from other vendors need Resolve Studio. See DaVinci Resolve. Nothing is playing. The hosts only send while they play.

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The picture is black

Screen Sharing. Allow Screen & System Audio Recording for Studio in System Settings → Privacy & Security, then restart Studio. SDI/HDMI IN reads Not available on this Mac. Install Blackmagic Desktop Video, connect the card and restart Studio.

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Picture arrives, sound does not

DaVinci Resolve. Switch on Transmit Audio on the node. Only if Resolve monitors through a Blackmagic card: in Preferences → Video and Audio I/O, set I/O Engine to System Audio and switch on Mirror audio I/O engine output. To leave Resolve unchanged, stream the card’s SDI output looped into its input as an SDI or HDMI feed. Premiere Pro. Tick dfine.io Transmit under Audio Stream as well.

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The stream stutters

Studio says The encoder cannot keep up and the status bar shows ENCODER OVERLOAD. Click Restart with HD cap, or lower Bitrate. See Stream settings.

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Studio does not start

Studio says it is already running. Studio runs once per Mac. Switch to the open window. Logs for support: Help, logs and updates.