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A share link carries its own dates, password and permissions. When a client is stuck, the message names which of them is in the way.
The share or file was removed or changed. Create a new share, or use Relink. If the project was archived you see “Project Archived”, so unarchive it first.
That share or folder is password protected. Send the passphrase, or create a new link without one. A wrong entry shows “Invalid password”.
The share limits which countries may open it, or the visitor moved to a different location during the session. Allow the country on the share, or send a fresh link.
The share has used up its allowed openings, or it only admits invited email addresses. Raise the limit, invite the address, or create a new link.

Still stuck?

Write to support@dfine.io and we will help you out.