'Activity Log not available'
'Activity Log not available'
The activity log needs a paid plan. Under the title you read “Upgrade your plan to view Activity Logs”, or, in an organisation, “Activity Logs are not available in your organization’s plan. Contact your organization owner.” See Plans and billing.
I cannot change my plan or payment
I cannot change my plan or payment
A subscription hangs on a user account and is managed there, so only the person who owns that account can change the plan or the payment method. On your own that is you. In an organisation it is the organisation owner, whose plan everyone runs on. See Plans and billing.
A team or organisation limit is reached
A team or organisation limit is reached
Outside an organisation you see “Plan limit reached. Please contact the project owner.”, inside one “Plan limit reached. Please contact your organization owner.” The owner sees the exact overage, for example more seats or organisations than the plan includes, and can remove some or upgrade.
I forgot a folder password
I forgot a folder password
Folder passwords cannot be recovered. See Signing in and security for what the account owner can reset.
Still stuck?
Write to support@dfine.io and we will help you out.