My file is still processing
My file is still processing
After upload we prepare an optimised version. You see “Preparing your video for processing.” and then a progress display. Give it a moment, then refresh.
The video could not be optimized, but is available for download as original.
The video could not be optimized, but is available for download as original.
The optimised copy failed, but your original is safe. Download the original to view it, or upload a re-encoded MP4 (H.264). Contact support if it keeps failing.
Playback stops and the page reloads itself
Playback stops and the page reloads itself
In a live session you see “Media playback failed. Reloading page.”, in the review player “Playback refresh failed. Reload the page.” Both mean a network or codec hiccup interrupted playback. Let the page reload, check your connection, and try the latest Chrome or Safari.
The audio will not play
The audio will not play
Some audio codecs do not play in every browser. If you see a decode error, download the file, or re-encode the audio as MP3, AAC, WAV or FLAC, which play everywhere.
The file only offers a download
The file only offers a download
Some formats, such as PSD, camera RAW and office files, are stored for download rather than browser preview. Download the file to view it locally. See Compatibility.
Still stuck?
Write to support@dfine.io and we will help you out.