I cannot sign in
I cannot sign in
“These credentials do not match our records.” means a wrong email or password, so reset your password if needed. “Please confirm your email address before signing in.” means you still need to click the link in your confirmation email.
Too many login attempts.
Too many login attempts.
For safety, sign in is limited after several wrong tries. Wait about a minute, then try again or reset your password.
My confirmation link does not work
My confirmation link does not work
“This confirmation link has expired. Request a new one.” or “…invalid or already used…” means the link is no longer valid. Use Resend confirmation on the sign up page, or simply sign in if your account is already confirmed.
My password reset link does not work
My password reset link does not work
“This reset link is invalid or expired.” means the link is too old. Request a new password reset from the sign in page.
Registration is currently closed.
Registration is currently closed.
Sign up is paused for now. Contact your administrator or support if you need an account.
My session expired
My session expired
“Your session has expired. Please sign in again.” appears after a period of inactivity. Sign in again to continue.
Still stuck?
Write to support@dfine.io and we will help you out.