Connecting and streaming
Encoder will not connect, stream paused or blocked, wrong profile.
Ingest does not work
A full checklist when your signal does not arrive.
The stream is jittering
Fix a shaky or stuttering picture in OBS.
Quality of stream
The viewer-side checklist for the best possible playback.
Playback and processing
Stream offline, connection lost, picture will not play.
Sharing and access
Access denied, expired access, password, room full, geo blocking.
Account and plans
Plan limits, branding, audit log, pay as you go.
Signing in and security
Cannot sign in, confirmation and reset links, session expired.
Notifications
Not getting email notifications.
Still stuck?
Write to support@dfine.io and we will help you out.