> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dfine.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Sharing and access

> Fixes for viewer access in streaming and share links in review: access denied, expiry, passwords and geo blocking.

Pick your product. Streaming uses viewer access codes, review uses share links.

<Tabs>
  <Tab title="Streaming Classic">
    <AccordionGroup>
      <Accordion title="Wrong login credentials. Access denied." icon="key-round">
        The access code, link or password is wrong. Ask the stream owner for the correct invitation. A confidential access has its own password per viewer.
      </Accordion>

      <Accordion title="Please enter password to log in." icon="lock">
        Your link is a protected access, so it needs a password as well. Use the email and password the owner sent you, or ask them to resend the invitation.
      </Accordion>

      <Accordion title="This access is not active yet, or has expired." icon="calendar-clock">
        The access has a start and end time. Wait until it starts, or ask the owner for a fresh access if it has ended.
      </Accordion>

      <Accordion title="The access is deactivated." icon="user-x">
        The owner turned the access off. Ask them to reactivate it.
      </Accordion>

      <Accordion title="Please enter your name." icon="user">
        A unique or protected link asks for your name before you join. Enter a name with at least two characters to continue.
      </Accordion>

      <Accordion title="The room is full" icon="users">
        If you see **"The maximum viewer count per stream reached."** or **"...per stream access reached."**, the viewer limit for the plan or the access is in use. Wait for someone to leave, or ask the owner to raise the limit.
      </Accordion>

      <Accordion title="I am blocked by country" icon="globe-lock">
        **"This session is restricted to specific countries."** means geo blocking is on. Ask the owner to allow your country. If you see **"Your location could not be verified..."**, a VPN or corporate network is hiding your location, so connect from a normal public connection.
      </Accordion>

      <Accordion title="Access denied. This invitation is bound to a different network." icon="shield-x">
        A confidential access locks to the network of your first login. Use the same network, or ask the owner to reset the IP on your access.
      </Accordion>
    </AccordionGroup>
  </Tab>

  <Tab title="Review">
    <AccordionGroup>
      <Accordion title="My client cannot open the share link" icon="link-2-off">
        You may see **"Share Link Expired"**, **"Share Link Not Yet Active"**, or **"Share Deactivated"**. Open **Shared Access**, check the link is active and within its dates, and resend it. You can also use **Relink** to point a share at the right folder or file.
      </Accordion>

      <Accordion title="'Invalid share link' or 'File Not Accessible'" icon="triangle-alert">
        The share or file was removed or changed. Create a new share, or use **Relink**. If the project was archived you see **"Project Archived"**, so unarchive it first.
      </Accordion>

      <Accordion title="My client sees a password screen" icon="lock">
        That share or folder is password protected. Send the passphrase, or create a new link without one. A wrong entry shows **"Invalid password"**.
      </Accordion>

      <Accordion title="Too many requests. Please wait." icon="hourglass">
        Too many tries in a short time. Wait a moment, then try again.
      </Accordion>
    </AccordionGroup>
  </Tab>
</Tabs>

<Card title="Still stuck?" icon="life-buoy" href="mailto:support@dfine.io">
  Write to [support@dfine.io](mailto:support@dfine.io) and we will help you out.
</Card>