> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dfine.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Account, plan and sign-in

> Fixes for signing in, expired sessions, plan limits, plan changes and folder passwords in Review and Streaming Classic.

<Tabs>
  <Tab title="dfine.io Review">
    ## Signing in

    <AccordionGroup>
      <Accordion title="I cannot sign in" icon="log-in">
        Sign-in, passkeys and single sign-on run through Clerk, our identity provider, so an error on that screen comes from Clerk. If a passkey fails on your device, use email and password, and reset the password from the same screen.
      </Accordion>

      <Accordion title="My guest confirmation code did not arrive" icon="mail">
        A guest who comments at a share gets a code by email. Check the spam folder and request a new one, about once a minute. Asking too often shows **"Too many requests. Please wait."**, and too many wrong codes **"Too many attempts. Please wait."**
      </Accordion>

      <Accordion title="My session keeps expiring" icon="clock">
        After inactivity you see **"Session expired. You have been logged out."** Set the timeout from 15 minutes to 24 hours under **Settings**, **Security**. A warning comes two minutes before the session ends.
      </Accordion>
    </AccordionGroup>

    ## Plans and limits

    <AccordionGroup>
      <Accordion title="'Activity Log not available'" icon="scroll-text">
        The activity log needs a paid plan. You read **"Upgrade your plan to view Activity Logs"**, or in an organisation **"Activity Logs are not available in your organization's plan. Contact your organization owner."**
      </Accordion>

      <Accordion title="I cannot change the plan or payment" icon="credit-card">
        A subscription belongs to one user account. Working alone, that is yours. In an organisation it is the owner's, and only the owner can change plan or payment. See [Where do I find my plan and invoices?](/en/review/find/invoices)
      </Accordion>

      <Accordion title="A team or organisation limit is reached" icon="users">
        You see **"Plan limit reached. Please contact the project owner."** or, in an organisation, **"Plan limit reached. Please contact your organization owner."** The owner sees the exact overage and can remove seats or upgrade.
      </Accordion>
    </AccordionGroup>

    ## Folder passwords

    <AccordionGroup>
      <Accordion title="I forgot a folder password" icon="key-round">
        A folder password cannot be recovered. The account owner can reset the default folder password under **Settings**, **Security**, which clears it across their projects. Folders with their own password are not covered.
      </Accordion>

      <Accordion title="Warning when turning folder protection off" icon="folder-lock">
        **"Protected folders will become accessible without password, including public shares."** The switch skips the password prompt and deletes no password. Turn it on again and every folder asks again.
      </Accordion>
    </AccordionGroup>
  </Tab>

  <Tab title="dfine.io Streaming Classic">
    ## Signing in

    <AccordionGroup>
      <Accordion title="I cannot sign in" icon="log-in">
        **"These credentials do not match our records."** means a wrong email or password. **"Please confirm your email address before signing in."** means the link in your confirmation email is still unclicked.
      </Accordion>

      <Accordion title="'Too many login attempts.'" icon="hourglass">
        After several wrong tries, sign-in pauses. Wait about a minute, then try again or reset the password.
      </Accordion>

      <Accordion title="The confirmation or reset link does not work" icon="mail-warning">
        **"This confirmation link has expired. Request a new one."**, **"...invalid or already used..."** or **"This reset link is invalid or expired."** means the link is too old. Use **Resend confirmation** on the sign-up page or request a new reset. If your account is already confirmed, just sign in.
      </Accordion>

      <Accordion title="'Registration is currently closed.'" icon="user-x">
        Sign-up is paused. Contact your administrator or support for an account.
      </Accordion>

      <Accordion title="My session expired" icon="clock">
        **"Your session has expired. Please sign in again."** appears after inactivity. Sign in again.
      </Accordion>
    </AccordionGroup>

    ## Plans and limits

    <AccordionGroup>
      <Accordion title="I hit a plan limit" icon="lock">
        The free plan shows messages like **"Free plan is limited to one project. Upgrade your plan."** for projects, streams or accesses. Delete what you no longer need, or upgrade.
      </Accordion>

      <Accordion title="'Your plan does not include branding.'" icon="palette">
        Your own logo and colours come with higher plans.
      </Accordion>

      <Accordion title="I cannot see the audit log" icon="scroll-text">
        **"Plan Unauthorized."** means your plan has no audit log. Upgrade, or ask your administrator.
      </Accordion>

      <Accordion title="I cannot switch away from pay as you go" icon="credit-card">
        The instant switch needs 5 € of usage first. You see **"Available from 5€ accumulated usage"** with your current amount. Keep streaming until then, or cancel in the billing portal.
      </Accordion>
    </AccordionGroup>
  </Tab>
</Tabs>

<Card title="Still stuck?" icon="life-buoy" href="mailto:support@dfine.io">
  Write to [support@dfine.io](mailto:support@dfine.io) and we will help you out.
</Card>


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