> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dfine.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Find your problem by area. Each page shows the exact message you see and how to fix it, for both products.

Pick the area that matches your problem. Each page shows the exact message you see on screen and how to fix it. Where a fix depends on the product, pick your product in the tabs on the page. If nothing helps, write to [support@dfine.io](mailto:support@dfine.io).

<Columns cols={2}>
  <Card title="Connecting and streaming" icon="plug-zap" href="/en/troubleshooting/connecting-and-streaming">
    Encoder will not connect, stream paused or blocked, wrong profile. Streaming Classic.
  </Card>

  <Card title="Uploads and files" icon="upload" href="/en/troubleshooting/uploads-and-files">
    Upload stuck, file too large, format not allowed, out of storage, downloads. Review.
  </Card>

  <Card title="Playback and processing" icon="play" href="/en/troubleshooting/playback-and-processing">
    Stream offline, file still processing, video or audio will not play.
  </Card>

  <Card title="Sharing and access" icon="link" href="/en/troubleshooting/sharing-and-access">
    Access denied, link expired, password screen, geo blocking.
  </Card>

  <Card title="Comments and review" icon="message-square-text" href="/en/troubleshooting/comments-and-review">
    Comment or drawing did not save, translation off, guest name. Review.
  </Card>

  <Card title="Live sessions" icon="video" href="/en/troubleshooting/live-sessions">
    Cannot join, camera or microphone, view only, room full.
  </Card>

  <Card title="Account and plans" icon="credit-card" href="/en/troubleshooting/account-and-plans">
    Plan limits, branding, audit log, billing, folder password.
  </Card>

  <Card title="Signing in and security" icon="log-in" href="/en/troubleshooting/signing-in-and-security">
    Cannot sign in, sign in code, passkeys, session timeout.
  </Card>

  <Card title="Notifications" icon="bell" href="/en/troubleshooting/notifications">
    Not getting email notifications, bounced emails.
  </Card>
</Columns>

<Card title="Still stuck?" icon="life-buoy" href="mailto:support@dfine.io">
  Write to [support@dfine.io](mailto:support@dfine.io) and we will help you out.
</Card>