> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dfine.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Sharing and access

> Fixes for viewer access: access denied, expired or deactivated access, passwords, room limits and geo blocking.

Viewers join with an access code, a link or a confidential login. Each of these can be inactive, expired, full or restricted, and the message tells you which.

<AccordionGroup>
  <Accordion title="Wrong login credentials. Access denied." icon="key-round">
    The access code, link or password is wrong. Ask the stream owner for the correct invitation. A confidential access has its own password per viewer.
  </Accordion>

  <Accordion title="Please enter password to log in." icon="lock">
    Your link is a protected access, so it needs a password as well. Use the email and password the owner sent you, or ask them to resend the invitation.
  </Accordion>

  <Accordion title="This access is not active yet, or has expired." icon="calendar-clock">
    The access has a start and end time. Wait until it starts, or ask the owner for a fresh access if it has ended.
  </Accordion>

  <Accordion title="The access is deactivated." icon="user-x">
    The owner turned the access off. Ask them to reactivate it.
  </Accordion>

  <Accordion title="Please enter your name." icon="user">
    A unique or protected link asks for your name before you join. Enter a name with at least two characters to continue.
  </Accordion>

  <Accordion title="The room is full" icon="users">
    If you see **"The maximum viewer count per stream reached."** or **"...per stream access reached."**, the viewer limit for the plan or the access is in use. Wait for someone to leave, or ask the owner to raise the limit.
  </Accordion>

  <Accordion title="I am blocked by country" icon="globe-lock">
    **"This session is restricted to specific countries."** means geo blocking is on. Ask the owner to allow your country. If you see **"Your location could not be verified..."**, a VPN or corporate network is hiding your location, so connect from a normal public connection.
  </Accordion>

  <Accordion title="Access denied. This invitation is bound to a different network." icon="shield-x">
    A confidential access locks to the network of your first login. Use the same network, or ask the owner to reset the IP on your access.
  </Accordion>

  <Accordion title="My client cannot join the live stream" icon="user-x">
    This is almost always an access problem. Check the access is active and within its dates, that the viewer limit is not reached, and that geo blocking allows their country. Every message above names which of them is in the way.
  </Accordion>
</AccordionGroup>

<Card title="Still stuck?" icon="life-buoy" href="mailto:support@dfine.io">
  Write to [support@dfine.io](mailto:support@dfine.io) and we will help you out.
</Card>