> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dfine.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Playback and processing

> Fixes for a stream that shows offline, loses the connection or will not play in the viewer.

These messages appear on the viewer side. Most of them clear with a fresh encoder start or a refreshed browser.

<AccordionGroup>
  <Accordion title="The stream is currently offline." icon="tv-minimal">
    The encoder is not publishing yet. Wait for the stream owner to go live, then refresh.
  </Accordion>

  <Accordion title="Your local connection to the server was lost." icon="wifi-off">
    Your connection dropped. Refresh the browser or rejoin the stream, and check your network.
  </Accordion>

  <Accordion title="The picture will not play" icon="circle-x">
    Use the latest Chrome or Safari on desktop or mobile, and check your connection.
  </Accordion>
</AccordionGroup>

<Card title="Still stuck?" icon="life-buoy" href="mailto:support@dfine.io">
  Write to [support@dfine.io](mailto:support@dfine.io) and we will help you out.
</Card>